Team Leader: Debtors Admin

We are looking for a detail-oriented, dynamic and passionate individual to join the team. We work in a fast-paced environment where we assist customers with their account and billing enquires. From account updates to billing disputes - we handle it all! Main responsibilities: - Manage a team of agents who work on inbound calls, live chats and emails. - Be a point of escalation for both the agents, management and customers. Qualifications & Experience Minimum Requirements: Matric / Grade 12 Prior management experience Additional language advantageous Skills, Competencies & Attributes: Exceptional attention to detail and accuracy. Strong analytical and decision-making skills Strong problem-solving abilities with a proactive approach to resolving issues. Excellent verbal and written communication skills . The ability to work effectively under pressure and meet deadlines. Strong reporting and administrative skills . A customer-focused approach with a commitment to delivering excellent service. A target-driven and results-oriented mindset.