Retail Team Leader

What is expected –Retail store Supervisor/Team Leader Main purpose of the position Assist and support the Store Manager in motivating and inspiring the team to achieve store productivity goals and being a team player. Be a brand ambassador, to protect the company’s assets, stock and give exceptional customer service. What How /Why My tasks • on time on a daily basis and start with tasks immediately • ensure service efficiencies • behaviour and best practice (world class, passion/morale and productivity) • Conduct Level 1 morning meetings - problem solving, ideas, working together effectively, teamwork, communication leading to improved overall store scores • adhere to the daily checklist (refer to App A and App B) • take accountability for my work and honour promises to customers • ensure service efficiencies with regular monitoring • provide coaching and guidance • must be fair, strict and consistent at all times • follow up to ensure that instructions given are implemented correctly • provide clear and regular feedback to staff on the results achieved • induction of staff ( Assist in explaining store layout and till procedures).first 2 weeks, assessment and continuously monitoring until probation/or earlier has been finalised) • conduct of Level 1 morning meetings - problem solving, ideas, working together effectively, teamwork, communication leading to improved overall store scores • maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures Reaching sales targets • reviewing merchandising activities; determining additional needed sales promotion and escalate this to the Store manager • markets merchandise by studying advertising, sales promotion, and display plans • contributes to team effort by accomplishing related results as needed • hitting sales targets and implementing the necessary to improve sales (up selling and cross selling) • strategies to improve sales • need to identify lost opportunities and escalate this to the Store manager immediately Stock control • ensure availability by ordering the right level of stock • ensure stock rotation • ensure the correct merchandising of stock • daily stock takes • count stock correctly and notify management if you are struggling • store stock takes on a three monthly basis • Overseeing stock rotation and sending expired sheets to Head Office every Tuesday Health and Safety, security, general maintenance and cleanliness of store • secure merchandise by following the necessary measures • protect employees and customers by providing a safe and clean store environment • if allocated to wear a panic button – do so at all times • ensure that all equipment in the store are fully operational at all times (this includes cleaning equipment), if not escalate to Store manager • follow standards for health and safety ( including food safety rules, policies and procedures) • cold chain must be protected at all times - frozen or fridge products must be stored immediately in the freezer or fridge (as per product storage instructions) upon receipt • treat all company property with care, follow all safety and care instructions during use and when cleaning it • clean as you go • pest control – monitor, minimise, control and eliminate the risks of pests • set standards for health and safety • management of cleaning (clean as you go) Innovation and change • act as a catalyst for change and improvement in performance/quality • be proactive • plan and prepare for the change (all risks assessed and addressed before implementation) • once a change has been implemented – adhere and follow through • prepare and complete action plans for improved productivity and quality • identify and resolve problems • determine system improvements • new product development Reporting and record keeping • maintain an up to date and accessible record keeping system (myself and the team) • make sure that records are based on what actually happened, authentic, based on facts and not fabricated • feedback on reporting and queries from HO within 24 hours • Report any below costs as soon as it is noted • Ensuring that the void schedule procedure is followed as per company policy Productivity SA, HR and training • ensure all charts are up to date and correctly completed • new targets are implemented and updated • clear understanding of targets at all times- escalate to Store manager if additional training is required when new targets have been implemented • address training needs with HR/management (skills matrix) • ensure that I am familiar with SOPS and that I receive the necessary training should there be any changes • share knowledge with team members so that we can learn and grow together • increase my knowledge and skills General • flexibility in my work • implement lessons learnt from training given (received via mentoring, meetings, coaching, informal and formal training) • ad hoc duties as and when required • must be able to work under pressure and to react quickly to a problem • identify problems and resolving it quickly before it turns into a crisis • dealing with customer service issues such as queries and complaints • prioritising work load in order of urgency • maintain at all times business image and standards • answering of calls: • In a polite manner – CAB Foods Good morning… • always ask if you can put the customer on hold whilst you are dealing with the customer query – remember the customer can hear you • always thank the customer for their query • If you need to attend to a customer standing in front of you, try to avoid answering the phone, unless there nobody else able to attend to the call. Ask the customer on the phone if they mind holdingwhilst you call a manager / assistant to assist the customer in front of you or on the line • you are not allowed to take personal calls without management permission Personal excellence • strive for world class excellence in everything that I do • if you commit to it, do it - give your all - no excuses • practice the 5 s - sort, set in order, standardise, self-discipline, sustain • take ownership for all activities in my department running smoothly - close the circle • don’t pass the monkey and don’t take the monkey • live the brand by presenting a professional image • excellent clear and positive communication (verbal and non-verbal) • effective top down, bottom up and vertical communication • lead with a positive morale - a positive team starts with you • lead by example • escalate important and urgent matters via the correct channels • silent now ACCEPTANCE (INITIAL EACH PAGE AT BOTTOM RIGHT CORNER AND FULL SIGNATURE BELOW) Name of Employee: Employee Signature: Date: Name of Manager: Manager Signature: Date: