Manager Liquor Store

It's fun to work in a company where people truly BELIEVE in what they're doing! To manage and control all aspects of the Liquor Store in order to maximise turnover, profitability, and customer satisfaction while ensuring full compliance with liquor legislation, company policies, merchandising standards, and operational procedures. Minimum Requirements: Grade 12 (Matric) Minimum 2 years’ experience in a supervisory role Previous experience in a Wine/Liquor department or managing a retail department Knowledge of liquor products, trends, and responsible trading requirements Experience working with SAP or similar retail systems (advantageous) Key Competencies: Ability to read and interpret operational and sales reports Achieving results through others Planning, organising, and follow-through Strong adherence to standards, policies, and SOPs Customer-focused mindset Clear communication and active listening skills Business-minded with strong commercial awareness Key Responsibilities: Merchandising Management Execute the approved plano guide 100% in line with company standards Ensure correct stock rotation in accordance with SOPs on the sales floor and in back-up areas Maintain merchandising, cleanliness, and presentation standards throughout the trading day Implement promotional space standards and action all promotional communications accurately Ensure back-up areas are maintained to standard, with all stock represented on the sales floor Identify and escalate ongoing stock availability issues to the Store Manager Ensure Health & Safety standards and processes are followed at all times Understand customer needs and communicate insights to Demand Planning Systems & Stock Management Conduct gap scanning to identify out-of-stocks and over-stocks Identify, count, record, and report stock discrepancies accurately Extract Excel reports from SAP and complete required stock reporting for Demand Planning Process IDTs via SAP in line with SOPs Action “reduce to clear” processes accurately on SAP Regularly monitor and respond to electronic communications during the workday Customer Service Management Deliver excellent customer service in line with brand standards Handle customer complaints and special requests professionally and timeously Advise customers on liquor products, trends, and promotions People Management & Development Evaluate performance of direct reports against agreed objectives and standards Review staffing requirements and provide input into staff scheduling and rostering Communicate new initiatives, store updates, and department performance to staff Motivate, coach, and develop employees to achieve operational and sales targets Identify training needs and support continuous development Finance & Administration Ensure all equipment is maintained in effective working order Monitor and maintain general maintenance standards within the department Control departmental expenses in line with budget expectations Monitor financial results and investigate deviations from budget Manage waste and ensure adherence to waste control procedures Closing Date: 29 September 2026 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are