Case Administrator – New Complaints Unit – VACANCY – CABD/ 2026/010

The Banking Team in the Banking & Credit Division of the National Financial Ombud Scheme (NFO) has a vacancy for a Case Administrator – New Complaints Unit. This demanding yet rewarding role will see you act as a gatekeeper to NFO services, assessing new complaints as they are received and determining the most appropriate route for them to be channelled to, based on your assessment of matters including jurisdiction, maturity and sensitivity. If you have exceptional organisational and communication skills, and a confident mastery of workflow and priority allocation, you could be exactly who we are looking for. Apply Here