Assistant Store Manager

What is expected –Retail Assistant Store Manager Main purpose of the position To take full responsibility for all aspects of the shop, to protect the company’s assets, stock, brand name and to give exceptional customer service. Be a brand ambassador, to protect the company’s assets, stock and give exceptional customer service. What How /Why Management of staff/my tasks • Coordinate and manage the store staff setting clear goals and objectives • Completes store operational requirements by scheduling and assigning employees; following up on work results • Ensure staffing levels are adequate to effectively operate the store • Ensure service efficiencies with regular monitoring • Provide training, coaching and guidance • Must be fair, strict and consistent at all times • Follow up to ensure that instructions given are implemented correctly • Provide clear and regular feedback to staff on the results achieved • Maintains store staff job results by training, monitoring, coaching, counselling, and disciplining employees • Staff performance management • Involved with the recruitment of staff (including casuals) • Induction of staff (first 2 weeks, assessment and continuously monitoring until probation/or earlier has been finalised) • Conduct regular meetings to enforce correct behaviour and best practice (world class, passion/morale and productivity) • Conduct of Level 1 morning meetings - problem solving, ideas, working together effectively, teamwork, communication leading to improved overall store scores • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures • Timely and accurately share of information (analysis with the assistance of reports and recommendations) • Adhere to the daily checklist (refer to App A) Reaching sales targets • reviewing merchandising activities; determining additional needed sales promotion; authorising clearance sales • Study and implement merchandise by studying advertising, sales promotion, and display plans • contributes to team effort by accomplishing related results as needed • hitting sales targets and implementing the necessary to improve sales (up selling and cross selling) • strategies to improve sales • need to identify lost opportunities • communicate customer request for new products Stock control • stock control - ensures availability by overseeing purchasing, stock control and receiving orders • overseeing stock rotation • ensure the correct merchandising of stock • daily stock takes and investigate variances • store stock takes on a three monthly basis and investigate variances Health and Safety, security, general maintenance and cleanliness of store • secures merchandise by implementing security systems and measures • protects employees and customers by providing a safe and clean store environment • ensure that two staff members wear a panic button at all times • maintenance requests submitted on time • ensure that all equipment in the store are fully operational at all times (this includes cleaning equipment) • set standards for health and safety • manage cleaning, enforce clean as you go • pest control – monitor, minimise, control and eliminate the risks of pests Innovation and change • act as a catalyst for change and improvement in performance/quality • be proactive • plan and prepare for the change (all risks assessed and addressed before implementation) • implement change and follow through • prepare and complete action plans for improved productivity and quality • identify and resolve problems • determine system improvements • new product development Reporting and record keeping • maintain an up to date and accessible record keeping system (myself and the team) • make sure that records are based on what actually happened, authentic, based on facts and not fabricated • feedback on reporting and queries from HO within 24 hours Productivity SA, HR and training • drive the implementation and success of the Productivity SA program and any other organisational improvement projects • ensure all charts are up to date and correctly completed • new targets are implemented and updated • staff understands targets at all times - address training needs • implement systems and procedures required by the program • address training needs with HR/management and schedule training sessions (skills matrix) • ensure that all staff are familiar with SOPS and that they receive the necessary training should there be any changes General • flexibility in my work • implement lessons learnt from training given (received via mentoring, meetings, coaching, informal and formal training) • ad hoc duties as and when required • must be able to work under pressure and to react quickly to a problem • identify problems and resolving it quickly before it turns into a crisis • dealing with customer service issues such as queries and complaints • prioritising work load in order of urgency • maintain at all times business image and standards • maintains the stability and reputation of the store by complying with legal requirements • keeps daily staff register with absenteeism, annual and sick leave Personal excellence • strive for world class excellence in everything that I do • if you commit to it, do it - give your all - no excuses • practice the 5 s - sort, set in order, standardise, self-discipline, sustain • take ownership for all activities in my department running smoothly - close the circle • don’t pass the monkey and don’t take the monkey • live the brand by presenting a professional image • excellent clear and positive communication (verbal and non-verbal) • effective top down, bottom up and vertical communication • lead with a positive morale - a positive team starts with you • lead by example • escalate important and urgent matters via the correct channels • silent now ACCEPTANCE (INITIAL EACH PAGE AT BOTTOM RIGHT CORNER AND FULL SIGNATURE BELOW) Name of Employee: Employee Signature: Date: Name of Manager: Manager Signature: Date: