Administrator Sales

We are seeking a detail-oriented and highly organised Sales Administrator to support the effective administration of Volume Based Deals (VBDs), Debit and Credit Memo processing, Pallet reconciliations, and Customer Support activities. The successful candidate will play a critical role in ensuring transactional accuracy, maintaining financial controls, supporting customer service excellence, and ensuring compliance with company processes and governance standards. Grade 12 / Matric. Diploma or Certificate in Business Administration, Finance, Accounting, Commerce, or related field will be advantageous Minimum 3 years' administration experience within a sales support, finance, customer service, or commercial environment. Experience working with SAP or similar ERP systems. Experience with reconciliations, credit/debit administration, and reporting. Cement experience will be advantageous. Volume Based Deal (VBD) Administration Create, maintain and monitor approved Volume Based Deal agreements in SAP. Ensure all VBD agreements are accurately loaded and administered. Process accruals, adjustments, and payments in line with approved agreements. Reconcile agreements and investigate discrepancies. Prepare monthly reports and analyses. Maintain complete and accurate supporting documentation for audit purposes. Debit & Credit Administration Validate and process debit and credit requests. Ensure all supporting documentation is complete and compliant. Verify calculations, pricing, claims, and approvals. Monitor workflow approvals and follow up on outstanding requests. Resolve queries relating to debit and credit transactions. Pallet Administration & Reconciliations Perform transporter and customer pallet reconciliations. Investigate and resolve pallet discrepancies. Process pallet credits and adjustments. Maintain accurate pallet records and reporting. Support pallet recovery initiatives and balance management. Customer Support & SAP CX Administration Manage and resolve customer queries through SAP CX and related systems. Monitor and update customer tickets within agreed service levels. Liaise with internal stakeholders to facilitate issue resolution. Provide professional customer service and timely feedback