Account Manager

We are seeking a results-driven Account Manager (C3) to maximise sales growth and strengthen relationships within allocated stores. The successful candidate will be responsible for driving sales performance, implementing account plans, maintaining outlet standards, identifying business opportunities, and leading a team of Merchandisers to achieve business objectives. The role requires strong commercial acumen, the ability to negotiate effectively, and a customer-focused approach. Key responsibilities include managing sales activities, developing and implementing account plans, ensuring compliance to merchandising and outlet standards, generating new business opportunities, and coaching and developing team members to optimise performance. 1. Sales Planning and Administration Prepare and execute daily call cycle plans to ensure effective customer coverage. Complete all required sales administration and reporting accurately and timeously. Monitor sales performance and provide feedback on account activities. Maintain accurate customer and account records. 2. Outlet and Merchandising Standards Ensure all assigned outlets comply with company merchandising and display standards. Identify and rectify deviations from agreed standards. Promote a positive brand image within all customer outlets. Ensure excellent customer service and product visibility. 3. Sales Growth and Account Management Generate and maximise sales opportunities within allocated accounts. Manage back-up storage facilities and stock availability. Generate, negotiate, and secure customer orders. Achieve planned call objectives and sales targets. Identify and pursue opportunities for business growth and market expansion. Build and maintain strong relationships with customers and key stakeholders. 4. Account Planning and Business Development Investigate opportunities to increase sales and market share. Develop, negotiate, implement, and review customer account plans. Analyse account performance and identify improvement opportunities. Execute promotional and sales initiatives to drive revenue growth. 5. Team Leadership and People Management Supervise and support Merchandisers within the allocated area. Identify training and development needs within the team. Coach, train, and develop employees to improve performance. Manage individual and team performance against objectives. Create and maintain a positive, motivated, and high-performance work environment. Address performance gaps and implement corrective actions where required. 6. Stakeholder and Customer Relationship Management Develop strong working relationships with customers and senior management. Negotiate effectively to achieve mutually beneficial business outcomes. Resolve customer concerns and operational issues promptly. Ensure high levels of customer satisfaction and service delivery. 7. Compliance and Operational Excellence Ensure adherence to company policies, procedures, and standards. Maintain high levels of professionalism and ethical conduct. Travel as required to support customers and business operations. Ensure optimal utilisation of company resources and assets.